BOMA has a wealth of experience within its team members that spans decades in the hospitality and tourism industry. Quite often a lodge or hotel may have the right human resources in place but they just lack those crucial skills to turn mediocre into amazing. We provide training in hard skills such as how to implement stock controls, how to effectively check rooms, housekeeper training, kitchen protocols, wait staff protocols etc.
We also offer soft skill training such as how a guide can improve your guest’s experience or how hosting staff can improve sales in the bar. Many times staff lack the soft skills to deal with a complaint or a problem and with the right skills, we can turn the complaint into a positive experience for the guest. Let us help you to get the most out of your front line staff.
Bushveld Operations Management Administration Company (Pty)